Caveats of Outstanding Customer Service

With competition increasing in the Mecosta County Area we are all faced with improving our services and communication with customers. In this tough economy learn how to increase business using outstanding customer service. Bring the entire team for the best results. This program is designed for anyone who works with people. The program will be highly interactive with case studies to practice. You will have fun while learning valuable skills to apply immediately in your service setting and in your personal life.

What you will learn:

- Customer Service Skills 101 – A refresher on 3 core principles
- Communication skills for improved information gathering, listening, and responding to
customers
- Telephone - is it friend or foe?
- Using varied communication tools – email, texting, Facebook, etc. – social etiquette
- 5 things customers do not like
- AND many more………….


Join us for this one-of-kind educational workshop during your Chamber’s next Lunch and Learn Series on Wednesday,September 23, 2009 at the Big Rapids Public Safety Building located at 435 N. Michigan Avenue in Big Rapids at 11:30 a.m. – 1:00 p.m. Cost is only $20 for Chamber members / $30 non-members and bring your own lunch. Make checks payable to: Mecosta County Area Chamber of Commerce. Deadline to register is Monday, September 21, 2009. RSVP by calling your Chamber at (231) 796-7649 or events@mecostacounty.com.